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Call or email us — real people, real answers. No chatbots, no 40-minute hold queues.

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Phone Support

0330 059 9083

Call us and speak with a live UK agent. Average wait under 2 minutes, 7 days a week.

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Email Support

info@novamobile.site

For non-urgent enquiries, billing questions, or written correspondence. We reply within 24 business hours.

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Hours of Operation

Monday – Friday8:00 AM – 10:00 PM
Saturday9:00 AM – 8:00 PM
Sunday10:00 AM – 6:00 PM
Bank HolidaysLimited — email preferred

All times shown in GMT/BST. UK-based agents only.

Frequently Asked Questions

Are you affiliated with Sky, O2, or any other UK network?
No. NovaMobile.site is a fully independent, third-party support provider. We are not affiliated with, endorsed by, or authorised representatives of any UK telecommunications network. We simply help customers who use those services.
Is there a charge for your support?
Our agents will clearly explain any applicable service fees before any work is done. We believe in complete transparency before you commit to anything.
What should I have ready when I call?
Having your account number, the mobile number on the account, and a brief description of your issue will help us assist you faster. That said, just call — we'll guide you through what we need.
Do you support customers on networks other than Sky?
Yes — we help customers across all major UK networks including O2, Three, Tesco Mobile, EE, Vodafone, Virgin Media, and others.

Important: NovaMobile.site is an independent, third-party telecommunications support provider. We are not affiliated with, endorsed by, or authorised representatives of Sky Mobile, Sky Broadband, O2, Three, Tesco Mobile, Virgin Media, EE, Vodafone, or any other UK telecommunications provider. Results may vary.