Please read these terms carefully before using our website or services.
Last updated: 1 January 2026 | Effective: 1 January 2026
By accessing www.novamobile.site or contacting us for support, you agree to be bound by these Terms and Conditions ("Terms"). If you do not agree, please do not use our services. These Terms form a legally binding agreement between you ("you" or "User") and NovaMobile.site ("we," "us," or "our").
NovaMobile.site is an independent, third-party telecommunications support provider. We are not affiliated with, endorsed by, sponsored by, or authorised representatives of Sky Mobile, Sky Broadband, O2, Three, Tesco Mobile, EE, Vodafone, Virgin Media, or any other UK telecommunications provider.
All network names, trademarks, and service names referenced on this website are the property of their respective owners and are referenced solely to describe the telecommunications services for which we provide independent advisory and support assistance.
We want to be absolutely clear:
Our support services may involve fees. Before any paid service is rendered, our agents will clearly explain all applicable fees and obtain your consent. We will not charge for any service you have not agreed to. Fees are for our independent advisory and support time only — not for any network service or product.
While we strive to provide effective support, we cannot guarantee specific outcomes. Results depend entirely on your network's policies, account standing, and factors outside our control. We provide guidance and advocacy — we do not control network decisions.
All content on this website created by NovaMobile.site is our intellectual property and may not be reproduced without prior written consent. Third-party network names and trademarks remain the property of their respective owners.
Calls to our support line may be recorded for quality assurance, training, and dispute resolution. You will be notified at the start of any recorded call. By continuing, you consent to the recording.
To the maximum extent permitted by applicable UK law, NovaMobile.site and its agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our services. Our total liability shall not exceed the total amount paid by you to us in the 30 days preceding the claim.
Our website and services are provided on an "as is" and "as available" basis without warranties of any kind, whether express or implied, including but not limited to implied warranties of merchantability or fitness for a particular purpose.
Nothing in these Terms affects your statutory rights as a consumer under UK law, including rights under the Consumer Rights Act 2015, the Consumer Contracts Regulations 2013, and other applicable legislation.
These Terms are governed by and construed in accordance with the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.
We reserve the right to modify these Terms at any time. Updated Terms will be posted here with a revised date. Continued use of our services after changes constitutes acceptance.