Privacy Policy | NovaMobile.site

Last updated: 1 January 2026 | Effective: 1 January 2026

1. Who We Are

NovaMobile.site ("we," "us," or "our") is an independent, third-party telecommunications support provider. We are not affiliated with any UK telecommunications network or carrier. Our website is www.novamobile.site and our contact email is info@novamobile.site.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services. By using our services you consent to the practices described herein.

2. Information We Collect

Contact information: Name, phone number, and email address when you call or contact us.
Service information: Details about your telecom account or issue that you voluntarily provide during a support interaction.
Call records: Calls may be recorded for quality assurance and training. You will be notified at the start of any recorded call.
Website usage data: IP address, browser type, pages visited, and other technical data collected automatically via cookies and analytics tools.
Communications: Copies of emails or written correspondence you send to us.

We do not collect payment card numbers, government-issued ID, or account passwords.

3. How We Use Your Information

To provide and improve our support services.
To respond to your enquiries and requests.
To maintain call quality and train staff.
To analyse website traffic and improve user experience.
To comply with applicable UK laws and regulations.
To send service-related communications (not marketing) unless you have opted in.

4. How We Share Your Information

We do not sell, trade, or rent your personal data to third parties. We may share it only in these limited circumstances:

Service providers: Trusted vendors who assist us in operating our business (e.g., hosting, analytics), subject to data processing agreements.
Legal obligations: Where required by UK law, court order, or regulatory authority.
Business transfers: In the event of a merger or acquisition, your data may transfer to the acquiring entity.

5. Cookies and Tracking

Our website may use cookies to enhance your experience and collect usage data. You can instruct your browser to refuse cookies; however some features may not function correctly. We may use Google Analytics or similar tools to analyse traffic on an anonymised basis.

6. Data Retention

We retain personal data only as long as necessary. Call recordings are typically retained for up to 12 months. Email correspondence is retained for up to 3 years for service continuity purposes.

7. Your Rights Under UK GDPR

As a UK resident you have rights under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, including:

The right to access personal data we hold about you.
The right to rectification of inaccurate data.
The right to erasure ("right to be forgotten") in certain circumstances.
The right to restrict or object to processing.
The right to data portability.
The right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

To exercise any of these rights, contact us at info@novamobile.site.

8. Data Security

We implement reasonable administrative, technical, and physical security measures to protect your personal data. However, no method of internet transmission or electronic storage is 100% secure.

9. International Transfers

Your data is processed primarily within the UK. If any transfer outside the UK is necessary, we ensure appropriate safeguards are in place in compliance with UK GDPR.

10. Children's Privacy

Our services are not directed to individuals under 18. We do not knowingly collect personal data from minors. If you believe we have inadvertently done so, please contact us immediately.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted here with a revised date. Continued use of our services after changes constitutes acceptance.

12. Contact Us

Email: info@novamobile.site
Website: www.novamobile.site